Moderation and appeals
When content is reported, our moderation team reviews it and decides whether it stays up or comes down. Here's how that process works and how to appeal.
What happens when content is reported
A report puts the content in our moderation queue. A moderator reviews it against our standards and either clears it or blocks it. If your content is blocked, you'll receive a notification explaining the decision.
Restriction types
If a pattern of violations occurs, an account may be restricted in one of two ways:
- Activity restriction — specific actions (like posting reviews or sending messages) are blocked, while the rest of your account works normally. You can still sign in, see your dashboard, delete or withdraw reviews, events and photos you've already posted, and unpublish your listing. A messaging restriction works both ways: while it's in place, nobody can message you either.
- Full account restriction — the account is deactivated, and everything it published (listing, reviews, events, questions and answers, public profile) is hidden from the site while the restriction lasts. You can still reach the support form to appeal.
Either type can be temporary or permanent, depending on the situation. If a restriction is lifted before its end date, we'll let you know. Nothing is deleted by a restriction: when a full restriction is lifted or ends, your content comes back as it was. The one exception is an account under a permanent full restriction whose owner hasn't signed in for three years: we close it, the same way we do when a member deletes their account.
How to appeal
Every restriction or block notice includes a pre-filled support link carrying your account and case details — use it to submit an appeal. If you no longer have that notice, contact support and include your account email and the content in question. A moderator will take a fresh look.
Response times
We review appeals as quickly as we can. You'll hear back once a decision is made.