Help Center

Families & Event Planners

Searching the directory, contacting vendors, and creating a free account.

• How the directory works
• How to search for vendors
• What’s a consultation or discovery session?
• Requesting a quote
• Asking a vendor a question
• Messaging a vendor
• Saved searches & alerts
• Leaving a review
• Finding family events
• Submitting a family event
• Creating a free account

Vendors

Getting started, building your profile, publishing, and responding to quote requests.

• Getting started
• Building your profile
• The family-friendly promise
• Profile visibility and publishing
• Responding to quote requests
• Messages, response time & availability
• Getting found beyond our directory
• Understanding your analytics
• Trust badges
• Endorsing other vendors

Account

Managing your settings, login details, username, privacy, and account deletion.

• Account settings overview
• Changing your email or password
• Timezone preferences
• Username policy
• Privacy and your data
• Deleting your account

Trust & Safety

Our standards, how to report a problem, appeals, and staying safe.

• Community standards overview
• How to report a problem
• Moderation and appeals
• Safety tips for families